Customer Success | EU Security Operations Center (SOC) | Netherlands-Based
Are you a cybersecurity expert with a passion for bridging cutting-edge security solutions with customer engagement and success? Join our 24/7 EU Security Operations Center (SOC) as a Security Solutions Architect, where you'll combine deep technical expertise with a strategic approach to customer interaction and security leadership.
Your Role
As a Security Solutions Architect, you will:
- Lead technical pre-sales efforts, helping to position our security services effectively.
- Oversee the onboarding of new customers, ensuring seamless implementation.
- Maximize customer value and engagement, supporting organizations from small businesses to large enterprises.
- Act as a trusted security advisor, translating complex security data and threat landscapes into actionable insights for clients.
- Calm and reassure customers during security incidents, ensuring clear and structured communication between their IT teams, key stakeholders, and our incident response handlers.
- Manage customer follow-ups, identifying opportunities for improvement and escalating non-technical operational issues when necessary.
- Coordinate with multidisciplinary cybersecurity teams, aligning security operations, engineering, and incident response.
- Understands the full Microsoft security stack, including Microsoft Defender and our Sentinel-based SIEM, alongside CrowdStrike and other key security technologies.
What We’re Looking For
- Experience in pre-sales, onboarding, and customer success within the cybersecurity domain.
- Exceptional communication skills, and flexible in case of security incidents.
- Security background, with expertise in Microsoft/Crowdstrike security technologies and other industry-leading solutions.
- Fluent in Dutch and English (Spanish is a plus!).
- Basecamp: The Netherlands, with flexibility to work hybrid/remote.
- Ability to collaborate with teams in Zoetermeer and Barcelona.
Join our growing and mature EU SOC and help shape the future of cybersecurity as a Security Solutions Architect. Apply now! 🚀